VIPリンク

1.SHIPPING

Most of orders from T238 are shipping from our warehouse in Shenzhen,China so the ETA for every parcel would be 1-3weeks just depend on what shipping option you choose.

We ship worldwide (with some exceptions).

While we do our best to ensure that the shipping rates customers see and pay for are accurate, sometimes they may be different than expected. In the event that additional shipping costs are required, we will reach out to the customer to request payment or offer an alternative solution, if possible.
We will contact you for payment, e.g. Pending tax payment

All in stock products are shipped as soon as possible, usually within 1 working day. Some made-in-house parts are made to order, and will usually ship within 7 working days. However, during busy periods or around holidays there may be delays. Please allow for an additional 1 business day of processing for orders placed during the weekend. We work our hardest to get orders out as soon as possible.

We now have free shipping over $98, under $98 we charge $7.99/$9.99 shipping, some countries or regions require $12.99 shipping.

It is the customer’s responsibility to submit the correct shipping address. Failure to do so could delay delivery or cause damage between us

If your package has been over the maximum estimated delivery time by 15 days or more, please contact us for details.
Please contact us as soon as possible for our assistance or for details
The default logistics carrier of Standard shipping and freeshipping is 4PX.At some point we might change to other options like DHL EXPRESS or SFEXPRESS.For all in stock items ,the order usually will be shipped out and the tracking number updated to your email in 1-3 work days.
Track by this web: https://www.17track.net/zh-cn

Tracking number of 4PX will be like:4PX3000083060586CN;

Tracking number of YANWEN will be like: UJ052211535YP

DHL express will be like:5294919140;

SF express will be like:SF1312068180949.

Reference eta of shipment:

5-7days USA/CA

5-10days EU

7-10days AU

7-12days Asia

15-20days Other

2.WARRANTY

This is to ensure our every customer to get quality products.

If one or more of the products you received shows quality issues within the warranty period, you can request for Return Merchandise Authorization. All returns are activated after getting Return Merchandise Authorization.

Procedures of our warranties:

When contacting us with your claims, please send us the video or photos that showing the issue at the same time.
We will contact you for more detailed information or response within 24 hours.
If a product is within our warranties, you may have to return it. The responsibility for return shipping fee, depends on actual problems(wrong usage or factory defect）
Warranty time:

For T238 brand products ,we have a SIX MONTHS WARRANTY

Note:

– Please check all the items’ quality within 7 days since you receive it. If there are any quality issues, please contact us
（Email:support@t238.net）.

– The warranty period starts on the day the item is delivered to you.

Please provide your order information, such as: order number, email. Please query through the following URL according to the tracking number >>>https://www.17track.net/zh-cn